FAQ’s 2018-07-03T15:00:31+00:00

What do I do if I need my item by a certain date?

At David Roberts we try to meet our clients requirements as best we can.

Please e-mail us at [email protected] with the date the item/s are needed and if we have it in stock we will do our best to meet your preferred date.

How long will it take for David Roberts to respond to a e-mail?

At David Roberts we try to respond to our clients and suppliers within one working day, where possible.

I need help buying a Gift / Engagement ring can you help me?

Yes of course! Just e-mail us at cust[email protected] with the details you would like and we can let you know which products we think are suitable.

Are the pictures we see on your website to actual size?

The images you see are not of actual size but any measurements we provide will help give you an idea of what to expect.

How can I contact Customer Services?

You can contact us by either phone or email . Phone lines are open between 9am and 6pm Monday – Friday on +44 01702 719007 or leave a message and we will get back to you as soon as possible. Email is[email protected]

I haven’t purchased jewellery online before; how will I be sure I like it?

At David Roberts we strive to make our website as easy and straight forward to use. Each item will contain as much information for you as possible. Our customers are always delighted upon recieving our jewellery / gifts and expectations are always exceeded.

Returns Policy

Please go to our returns policy under customer services.

Data Protection Number


Exchange Policy

Please go to our exchange policy under customer services.

How to care for your jewellery

Silver- Silver can sometimes tarnish after having it for a number of years. The more you wear the item the less it will tarnish but there are a couple of ways to clean it up again. You can either use a silver cloth which you can purchase from David Roberts (see cleaning solutions) or you can use silver dip. This will not, how ever take out scratches or deep marks from the metal.

Diamonds- The most important thing is to try and keep your diamond clean! over time soap and hand lotion will unavoidably collect in the setting behind your diamond. Clean the diamond using warm water and a small amount of washing up liquid. Use a small tooth brush to gently clean behind the stone. Rinse under water and dry.

For a professional clean you can come into our shop or any reputable jewellers and they will use an ultrasonic machine.

Do Pendant prices include the chains?

Yes all of our prices of pendants include chains and in the information provided for each specific item we will inform you of length etc.

Is the VAT included in your prices or is it added afterwards?

All of our prices at David Roberts include VAT.

Is gift wrapping available?

Gift wrapping is available on any product and you will see a small icon at the bottom of each product page asking whether  you require this service.

Do my items come in a nice box?

If you chose not to have something gift wrapped you will still receive your item in either a presentation box or drawstring pouch.

Can I order an item overseas?

Yes, here at David Roberts can ship items to almost anywhere in the world.

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